When You’re in the Business of Selling Happiness.
It’s infrequent to hear the word healthcare and not have “patient satisfaction” trailing shortly behind. With the emergence of small computers at our fingertips (literally), reviews, “likes”, and “stars” have become the clearest indicator of how American consumers choose to spend their money, and their time. Satisfaction in every aspect of our lives is an important factor to individuals and sharing that satisfaction has become equally important. It’s not uncommon for a consumer to change their dinner plans based on reviews from other consumers, and healthcare is no different.
Patients begin their cosmetic and aesthetic consultation way before they ever step […]